Ooh Baby Baby Gifts & Refund Policy

At Ooh Baby Baby, we want you to love your purchase. If there’s an issue with your order, we’re here to help.

Returns

We offer a 14-day return policy, meaning you have 14 days from receiving your item to request a return. This excludes personalised items, such as products with custom names, dates, or embroidery.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received, with all tags attached. A receipt or proof of purchase is required.

To begin a return, please contact us at  info@oohbabybaby.co.uk. If approved, we’ll provide the return address and instructions. Items sent back without prior approval cannot be accepted.

For any questions, reach out to us at  info@oohbabybaby.co.uk.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if an item is damaged, defective, or incorrect. We’ll assess the issue and arrange a solution as quickly as possible.

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Personalised or custom-made products
• Sale or discontinued items
• Gift cards

If you’re unsure about an item’s eligibility for return, feel free to contact us.

Exchanges

To exchange an item, we recommend placing a new order after your return is accepted.

This ensures your desired item is available while your return is processed.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, refunds will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please get in touch at info@oohbabybaby.co.uk.

We appreciate your understanding and are always here to help! 💕

Have questions? We’re here to help – get in touch! 📩  info@oohbabybaby.co.uk | 📞  07596 979004